Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a new site worth looking at? This page tells you how to reach the owlsac.org.uk team and what we can (and can't) help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busy periods can push that out a little.
When you write in, it helps to be specific. If you're asking about a particular operator listed on our non GamStop casinos comparison page, tell us the brand name and, where relevant, the date you're referring to — offers, terms and bonus caps change often, and a specific date helps us check the facts properly.
What we can help with
- Corrections or updates to a review — for example, if a welcome offer, wagering condition or payment method has changed since we last checked it
- Questions about how we compare and rank the sites featured on this site
- Feedback on your own experience with an operator we've covered, positive or negative
- General queries about how gambling sites not on GamStop operate, including licensing and eligibility
What we can't help with
We're an independent comparison and review site, not a casino operator, a payment provider or a regulator. That means we're not able to:
- Access, close or manage your account with any casino listed here
- Process withdrawals, refunds or bonus disputes on a brand's behalf
- Verify your identity documents or handle KYC checks for an operator
- Offer financial, legal or medical advice
For account-specific issues — a delayed withdrawal, a bonus query, or a dispute — you'll need to contact the casino's own customer support team directly, as they hold your account details and transaction history.
If you're worried about your gambling
If you're getting in touch because you're concerned about your own play, or someone else's, please see our responsible gambling page for practical steps, including how self-exclusion tools work and where to find independent support. We take these messages seriously and will always point you toward the right resource rather than a generic reply.
How we handle your message
Every enquiry is read by a real person on our editorial team. We don't share your details with the casinos we review, and commercial relationships with any operator never influence how we respond to feedback about them — you can read more about our approach on our About Us page.
If your message relates to something covered in our Terms and Conditions, such as how we source information or how listings are compiled, we'll usually point you there first, since it answers most of the common questions we get.
Before you write in
A few quick checks can save you a reply-and-wait cycle:
- Check whether your question is already answered on the relevant review or comparison page
- Note the exact casino name and, if it's about an offer, the terms as you saw them and when
- If it's a complaint about an operator, gather any reference numbers or screenshots you already have — you'll likely need these for the operator's own support team too
- Remember that all gambling on this site's featured platforms is intended for adults aged 18 and over
We appreciate every message we get, whether it's a correction, a compliment or a question we hadn't thought of. It's how the site stays accurate and useful for readers weighing up casinos not on GamStop.